4dnow Privacy Policy

1 Introduction

This Privacy Policy describes how 4dnow ("we", "us", "our", or "the platform") collects, processes, stores, discloses, and protects personal information provided by or generated through the use of the 4dnow website, account registration, payment processing, gaming services, sports betting markets, and customer support interactions.

By registering for a 4dnow account or using any feature of the platform, you confirm that you have read and understood this policy. If you do not agree with any part of this policy, you must not register, deposit, wager, or otherwise use 4dnow services.

2 Definitions

The following terms are used throughout this Privacy Policy with the meanings given below:

• "Personal Data" — any information that identifies or could reasonably identify a natural person, directly or in combination with other data.
• "Processing" — any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, transmission, restriction, erasure, or destruction.
• "Member" or "You" — a natural person who has registered or attempted to register a 4dnow account.
• "Platform" — the 4dnow website, related mobile interfaces, account systems, gaming engines, payment gateways, and support channels.
• "Third-Party Provider" — an organisation that 4dnow engages to perform specific functions, including payment processors, identity verification services, game content suppliers, and analytics providers.
• "KYC" — Know Your Customer verification, being the identity, age, and address confirmation process applicable to all members prior to withdrawal.

3 Personal Data We Collect

4dnow collects personal data through account registration, payment transactions, gameplay activity, customer support interactions, device and browser signals, and direct correspondence. The specific categories are set out below.

We do not intentionally collect sensitive personal information beyond what is required for identity verification and responsible gambling assessment. Where such information is received incidentally, it will be handled with heightened care and not processed beyond the purpose for which it was reasonably shared.

4 How We Use Your Personal Data

4dnow processes your personal data for the purposes and on the lawful bases described below. Each processing activity serves a defined operational, contractual, or compliance function.

• Account creation and administration: Processing is necessary to fulfil the registration contract and maintain a valid member account, including login security, balance display, and communication preference management.
• Payment processing: Deposit and withdrawal transactions require exchange of financial identifiers with payment providers including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, and card networks. Processing is a contractual necessity.
• KYC and fraud prevention: Identity and age verification, anti-money-laundering screening, chargeback investigation, and detection of prohibited conduct serve both contractual obligations and legitimate security interests.
• Sports betting and casino service delivery: Recording wager history, settling results, applying odds, managing live game sessions, and resolving sports market disputes requires retention of relevant gameplay and account data.
• Responsible gambling monitoring: 4dnow reviews usage patterns to identify indicators of potential gambling harm and to enable deposit limits, cooling-off periods, and self-exclusion functionality. This processing serves a legitimate protective interest.
• Customer support: Correspondence and support records are retained to manage ongoing queries, respond to complaints about payments in MYR, and improve service quality.
• Security and platform integrity: Technical data and access logs are used to detect unauthorised access, protect against account takeover, and maintain system stability.
• Legal and regulatory compliance: Certain data is retained or disclosed where required by applicable law, regulatory direction, court order, or law enforcement request with appropriate legal authority.
• Service improvement: Aggregated, de-identified usage analytics help 4dnow improve features, optimise game loading performance, and refine the member experience across EPL, Liga Super Malaysia, live casino, slots, 4D, and sports betting sections.

5 Disclosure of Personal Data

4dnow does not sell, rent, or exchange personal data for commercial gain. Disclosure to third parties occurs only in the following limited and necessary circumstances:

• Payment service providers: Financial data is shared with e-wallet operators, FPX banks, card networks, and crypto processors strictly to execute the requested transaction. Each provider operates under its own data security standards.
• Identity verification and KYC providers: Document data may be transmitted to specialist verification services for age confirmation, anti-fraud screening, and source-of-funds checks.
• Game content and platform technology suppliers: Technical identifiers may be passed to game engine providers to load and record session outcomes. No financial details beyond session stakes are transmitted without operational necessity.
• Customer support platforms: Communications and account summary data may be accessible through third-party support tooling operated under confidentiality obligations.
• Legal and regulatory authorities: Where required by applicable Malaysian law, regulatory instruction, or a valid court order, 4dnow will disclose personal data to the relevant authority. We will notify you where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or restructuring, personal data may form part of the transferred assets. Affected members will be notified of any material change to the data controller identity.

6 Data Retention

Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, to maintain the record obligations associated with MYR financial transactions, or to satisfy applicable legal and regulatory requirements. General retention guidelines are set out below.

• Active account data — retained throughout the period your 4dnow account remains open and active.
• Transaction and wagering records — retained for a minimum of seven years following the relevant transaction date to meet financial record-keeping standards.
• KYC and identity documents — retained for the duration of account activity and for a minimum period after account closure as required by applicable anti-money-laundering obligations.
• Support correspondence — retained for a minimum of three years to support dispute resolution and service quality review.
• Technical and access logs — retained for up to twelve months for security investigation and system performance purposes.

Where retention is no longer justified by any active purpose or legal obligation, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable person.

7 Cookies and Tracking Technologies

4dnow uses session cookies and persistent cookies to maintain authenticated login state, preserve account preferences, record session identifiers for game continuity, and aggregate anonymised platform usage statistics. Cookies do not store payment credentials or government-issued identity numbers.

• Strictly necessary cookies — required for login, navigation, and basic platform functionality. These cannot be disabled without impairing core services.
• Functional cookies — store preferences such as language settings and notification choices to improve your experience across sessions.
• Analytics cookies — collect aggregated, de-identified data about page visits, feature use, and session duration to inform platform improvements. No individual betting patterns are reported to external analytics tools.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality available during your 4dnow session. No third-party advertising cookies are deployed on the 4dnow platform.

8 Data Security

4dnow implements administrative, technical, and physical security measures proportionate to the sensitivity of personal data held. Current measures include:

• 256-bit SSL/TLS encryption for all data transmitted between member devices and 4dnow servers.
• Encrypted storage of sensitive account fields and payment identifiers at rest.
• Role-based access controls ensuring staff access only the data required for their specific function.
• Two-factor authentication options for member accounts and for internal administrative systems.
• Continuous monitoring of access logs for anomalous activity and potential intrusion indicators.
• Regular internal security reviews and third-party penetration testing.

No security system provides absolute protection against all threats. If you suspect that your 4dnow account has been accessed without your authorisation, you should contact support immediately at [email protected] (plain text — not a clickable link). Change your password and review recent account activity without delay.

9 Your Rights as a Member

As a 4dnow member, you have the following rights in relation to personal data held about you. Requests may be submitted to [email protected]. We aim to respond within 30 days and may request identity verification before acting on a request.

• Right of access: You may request a copy of the personal data 4dnow holds about you, including its source, processing purposes, and disclosure history.
• Right to rectification: You may request correction of inaccurate or incomplete personal data, such as a change of registered mobile number or address.
• Right to erasure: You may request deletion of your personal data where it is no longer needed for the original purpose, subject to retention obligations relating to financial records, KYC, or ongoing disputes.
• Right to restriction: You may request that 4dnow limits processing of your data while an accuracy dispute or objection is under review.
• Right to object: You may object to processing based on legitimate interest, including certain analytical activities, where your individual circumstances outweigh 4dnow's interest in that processing.
• Right to data portability: Where processing is based on your consent or contractual necessity and carried out by automated means, you may request a structured, machine-readable copy of your personal data.
• Right to withdraw consent: Where processing is based solely on your consent (such as optional communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

10 Age Restriction and Minors

4dnow is strictly for persons aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Where age verification reveals that a member was below 21 at the time of registration, the account will be closed, access disabled, and relevant personal data handled according to our legal obligations.

If you believe that personal data of a person under 21 has been collected by 4dnow, please contact [email protected] immediately so that we may investigate and take appropriate action.

11 Changes to This Privacy Policy

4dnow may update this Privacy Policy from time to time to reflect changes in platform operations, applicable law, payment integrations, or data processing practices. Material changes will be published on this page with a revised effective date. Where a change significantly affects how your personal data is used, we will communicate the change through the registered contact details associated with your account prior to the change taking effect.

Your continued use of 4dnow after a policy update has been published constitutes acceptance of the revised terms. If you do not agree with an update, you may request account closure before the effective date of the change.

12 Contact Us

If you have any questions about this Privacy Policy, wish to exercise a data right, or have a concern about how your personal information has been handled, please contact the 4dnow support team:

• Email: [email protected] (plain text — not a clickable link)
• Live chat: Available 24 hours a day, 7 days a week via the 4dnow platform
• Response time: Within 4 hours for standard queries during active support hours (8am–midnight MYT); complex data rights requests within 30 calendar days

For privacy matters specifically, please include "Privacy Request" in the subject line of your email to help our team route your query to the appropriate person promptly. We may ask you to verify your identity before acting on certain requests.